Refund policy
Fresh Flowers & Perishable Items
Due to the perishable nature of fresh flowers and floral arrangements, all sales are final. We do not accept returns or exchanges on delivered or picked-up floral orders.
If your arrangement arrives damaged or does not match what was ordered, please contact us within 24 hours of delivery/pickup at hello@birdieshoppe.com or 276.494.0881 with a photo of the arrangement. We will review each case individually and may offer a replacement or partial credit at our discretion.
Custom and wedding/event orders require a signed contract with its own cancellation and refund terms, which supersede this general policy.
Non-Perishable Merchandise (Gifts, Home Goods, Vases, etc.)
We accept returns on unused, non-perishable merchandise within 14 days of purchase or delivery. To qualify:
- Item must be unused, in its original condition, and in original packaging where applicable
- A receipt or proof of purchase is required
- Sale/clearance items are final sale and not eligible for return
How to return: Contact us at hello@birdieshoppe.com or 276.494.0881 to start a return. In-store purchases can be returned directly to The Birdie Shoppe at 505 State Street. Online orders must be shipped back at the customer's expense unless the item arrived damaged or defective.
Refunds: Once we receive and inspect the returned item, we'll notify you of approval or rejection. Approved refunds are issued to the original payment method within 5–10 business days. Shipping costs are non-refundable.
Exchanges: We're happy to exchange an item for a different size/color/style if available — contact us to arrange this rather than returning for a refund.
Damaged or defective items: If a non-perishable item arrives damaged, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund at no cost to you.