Q: What are your hours?

Shop hours: The Shoppe is located at 505 State Street and is open Tuesday through Friday, 11am–5pm, and Saturday, 11am–4pm. We're closed Sundays. Deliveries: Monday is delivery-only (no walk-in shop hours), and we deliver Tuesday through Saturday as well.

Q: How do I place an order?

The easiest way is online — add your selections to your cart, choose delivery or pickup at checkout, and follow the prompts. If you'd like to add a special note or delivery instructions, look for the note field in your cart before checkout. If you're unable to use the website, call us at 276.494.0881 or email hello@birdieshoppe.com.

Q: Do you design for weddings?

Yes! We take a limited number of weddings each year. Fill out the inquiry form on our Work With Us page with your date, venue, and vision, and our team will follow up with next steps.

Q: Do you do funeral or celebration of life arrangements?

A: Yes. It's a privilege to create a floral memorial for a loved one, and we do our best to honor your wishes. We deliver to Weaver Funeral Home, Akard Funeral Home, Oakley-Cook Funeral Home, Blevins Funeral & Cremation Services, and Farris Funeral Service. Please allow at least 24 hours' notice for funeral and sympathy orders, or call us at 276.494.0881 to discuss further.

Q: Do you deliver?

Absolutely! We offer local delivery throughout the Bristol TN/VA area and surrounding communities, with pricing based on distance. Enter your address at checkout to see delivery options and pricing for your location.

Q: Do you offer same-day delivery?

Yes for orders placed before noon. Same-day delivery is limited and based on availability it's always best to place your order at least 24 hours in advance, especially for funeral, sympathy, or event orders.

Q: How can I cancel or modify my order?

Email hello@birdieshoppe.com or call 276.494.0881 as soon as possible — the earlier you reach out, the more flexibility we have.

Q: Can I make special requests?

Our arrangements are designer's choice — we source seasonally and, where possible, locally, so we can't guarantee specific flowers or colors. We're happy to work with a color palette or style preference (tell us in the note field at checkout, or in the "vision" field if you're inquiring about a wedding), and we'll do our best to bring that to life. Specific flower requests can be accommodated on a case by case basis.

Q: What if I'm not satisfied with my pickup or delivery?

A: We're sorry to hear that! Please let the delivery driver know right away, or call us within 24 hours so we can make it right.

Have a different question? Email us at hello@birdieshoppe.com.